Where is my AliExpress package? Step-by-step guide

Where is my AliExpress package? Step-by-step guide

Have you ordered something on AliExpress and it seems like your package has vanished? Don’t worry – this happens more often than you think. Tracking information can be confusing or stop updating entirely. In this blog, I explain step-by-step how to track your package, what the tracking statuses mean, and what to do if delivery takes too long.

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🧭 How to track your order

Once your order is shipped, a tracking number will appear. Here’s how to use it:

1. Log into your AliExpress account
2. Go to My Orders
3. Click View Order
4. Click View Logistics Information
5. Copy the tracking number and paste it into a site like 17track.net or parcelsapp.com for more details

Sometimes AliExpress shows less detail than external tracking sites. So it’s worth checking both.

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📦 Common tracking statuses explained

• Shipment received / accepted by carrier
  The package has been accepted by the shipping company but hasn’t departed yet.
• Departed country of origin
  The package has left China and is en route to Europe.
• Arrived at destination country
  The package has reached the Netherlands but hasn’t been scanned by PostNL yet.
• Customs clearance in progress
  Your package is being processed at customs. This is normal, but it may take a few days.
• Delivery failed
  The delivery attempt failed. Check if you were home or if the package is at a pickup point.

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❗ What if the status doesn’t update?

If there’s no update for several days, here are your options:

• Wait until the end of the protection period (usually 60 days)
• Contact the seller to ask for an update
• Open a dispute if the delivery time has passed

Important: open the dispute on time. Don’t wait until the protection period ends, or you might lose your refund rights.

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🛑 What if your package was sent to Schiedam?

If you see “Schiedam” or a postal code like 7226 or 7096 in the tracking info, your package was likely returned to a PostNL return center. This can happen due to:

• Incorrect address
• Package not picked up in time
• Unpaid import taxes or customs fees

Read this blog to find out what to do next.

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✅ Tips for your next order

• Choose shipping with tracking
• Double-check your address before placing the order
• Order from sellers rated 4.7 stars or higher
• Look for products labeled Free Return for easier returns

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📣 Support VraagAlex

Do you often order on AliExpress? Support this site by ordering through my affiliate link. It costs you nothing extra, but helps me keep the content going:

👉 Click here to order through my link

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🤔 Questions?

If you have any questions about your order or tracking, leave a comment or contact me at vraagalex.com/contact. I’m happy to help!