What To Do If Your AliExpress Package Is Marked ‘Delivered’, But You Haven’t Received It?

Hello everyone, I’m Alexander, your AliExpress Specialist. One of the common concerns I receive via WhatsApp is: “My AliExpress package is marked as delivered according to tracking, but I haven’t received it. What should I do?”

Today, I aim to address this concern using a recent case as an example. A customer reported that, despite the tracking indicating the package was delivered, it wasn’t received. Additionally, no note or card was found in their mailbox.

It’s essential to note that these days, PostNL often doesn’t leave cards in the mailbox when they drop a package at a neighbor’s or service point. This company decision has sometimes led to confusion.

So, what steps should you take if you find yourself in this situation?

1. Recheck the Tracking: Use your track & trace number on PostNL’s website. This can provide clearer details on exactly where and when your package was delivered.
2. Contact PostNL: If you have concerns about your package’s delivery, it’s wise to reach out to PostNL directly. They have the most current information and can guide you regarding your package’s status.
3. Consult My FAQ Section: For answers to common questions about AliExpress orders and deliveries, visit my website at vraagalex.com.

Always remember, it’s vital to provide accurate address details when placing an order on AliExpress. If in doubt or have queries, please don’t hesitate to contact me. We’ll navigate this together!

Stay safe and happy shopping!

Alexander, Your AliExpress Specialist.