Want to return something to SHEIN? Don’t worry — this detailed article will walk you through the entire return process. Whether you ordered the wrong size, your item arrived damaged, or you simply changed your mind, this guide has you covered.
SHEIN is one of the most popular online stores right now, with thousands of new items added daily. But one of the most frequently asked questions is: how does returning an item to SHEIN actually work? What are the costs, timelines, and correct return address?
In this cornerstone article, we’ll answer all your questions related to the topic “shein return”.
If you need help, don’t hesitate to contact us. We’re not SHEIN’s official customer service, but we’re happy to assist you: https://alexandervandijl.nl/doneer
Feel free to leave a comment at the end of this blog if you’d like to share your experience returning items to SHEIN. Your feedback can help others!
Why return products to SHEIN?
There are many reasons for returning items to SHEIN:
- Wrong size or color
- Item arrived damaged or incomplete
- Item doesn’t meet expectations
- Late delivery
- No longer needed
The good news is that SHEIN makes returning items relatively easy, as long as you start the process within 45 days of purchase.
How does the return process work?
- Log into your SHEIN account
- Go to ‘My Orders’
- Click ‘Return Item’ next to the relevant product
- Select a return reason
- Download and print the return label
- Package the item and attach the label
- Drop it off at the designated carrier (DHL, PostNL, etc.)
Note: The first return per order is usually free. Additional returns may incur a fee.
SHEIN return address
SHEIN does not use fixed return addresses like “Postbus 7226 Schiedam” or “YE-Commerce.” The return address is generated automatically when you begin the return process. Never send anything back to an old address!
When will I get my refund?
SHEIN typically processes returns within 7 days of receiving the package. Refunds are issued to your original payment method or as SHEIN Wallet credit.
What can’t be returned?
- Underwear
- Swimwear without hygiene seal
- Jewelry
- Discounted items (sometimes)
- Used or washed items
Make sure your item is unused, unwashed, and still has the original tags attached.
Frequently Asked Questions (FAQ)
1. How many days do I have to return?
You have 45 days from the order date.
2. Is the return free?
The first one is. Additional returns may cost around €4.50.
3. Where can I find the label?
In your SHEIN account, once the return is initiated.
4. Can I return multiple items together?
Yes, if they are from the same order.
5. Do I need to declare anything to customs?
No, if you’re in the EU.
Returns with Klarna
If you paid with Klarna, pause your payment in the Klarna app after initiating the return to avoid being charged while waiting for your refund.
Return issues?
Always keep your shipping receipt. If anything goes wrong, contact SHEIN or reach out to us at: https://alexandervandijl.nl/doneer
Tips for a smooth return
- Use the original packaging
- Include the return form
- Keep your shipping proof
- Choose a drop-off location that provides a receipt
- Track your return via your SHEIN account
Share your experience
Leave a comment and help other users by sharing your return experience.
Summary
Returning to SHEIN is simple if you follow the steps correctly. Act promptly, use the right method, and monitor your status.
Need help?
Contact us for assistance at: https://alexandervandijl.nl/doneer
