Are you seeing a message that your AliExpress account has been closed or blocked when trying to log in? You’re not alone. More and more people are facing account issues with AliExpress—sometimes without any clear explanation, even when they still have account credit, active orders, or other important information. In this blog, we’ll explain what you can do and where to go for help.
Why Was My AliExpress Account Closed?
There are several possible reasons for an account being closed, such as:
- Suspicious login attempts
- Violation of AliExpress policies
- Payment issues
- Excessive disputes or return requests
Unfortunately, AliExpress does not always specify the reason. This can be frustrating, especially if you never received a warning email.
Can VraagAlex Restore My Account?
Sadly, no. While we help people daily with order issues, product questions, and seller communication, account-related problems—especially login or account closures—must be addressed directly with AliExpress.
We can, however, guide you on where to go and how to get in touch.
Where Do I Contact AliExpress?
For account problems, visit the official AliExpress Help Center:
👉 https://service.aliexpress.com
There, you can:
- Try to log in using your existing credentials (if possible)
- Select “Account issue” or “Cannot log in”
- Use the chatbot or live chat to reach the right department
Use a desktop browser for best results. The help center may not work well on mobile devices.
I Still Have Credit in My Account — Will I Lose It?
In most cases, AliExpress can restore your credit once your account is recovered. Be sure to mention your remaining balance clearly in the Help Center and, if possible, save screenshots or proof of payment.
Important: act quickly. The longer you wait, the harder it becomes to recover your funds.
What Else Can I Try?
- Try logging in from another device or network
- Take screenshots of error messages
- Check if your email or phone number is still recognized
- Use the Help Center thoroughly and stay patient
Need Additional Help?
If you struggle with the English-language support from AliExpress, feel free to message us. We can’t fix account issues, but we’re happy to think along with you.
👉 https://vraagalex.com/contact
Why This Blog Exists
This website was created because thousands of people previously asked questions about AliExpress via the old VraagAlex site. We’ve now published over 20,000 blogs to help people with orders, returns, and communication with sellers.
Would you like us to keep offering this free help? Consider supporting us with a donation:
👉 https://alexandervandijl.nl/doneer
Have you experienced an AliExpress account closure? Share your story in the comments and help others with your tips! 👇
