Understanding Package Delays and Status Updates

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Dear Reader,

Understanding the status of your package can sometimes be a confusing task, especially when there seems to be an unusual delay. It is common to wonder whether the package has been lost, or if it is still en route. I’d like to clarify a few things about this issue.

Firstly, it’s important to understand that once a package has been cleared by customs, it doesn’t necessarily mean it will be immediately delivered. There are still several steps in the process that need to occur, including sorting and delivery scheduling. All these steps can take some time, especially during busy periods or if there are operational issues at the local delivery center.

If your package was cleared by customs in early May and it’s now late July, I understand why you would be concerned. I recommend you contact the local post office or the courier service responsible for the final delivery. They will have the most up-to-date information about your package’s location and the expected delivery date.

Another possible step is to raise a dispute with AliExpress. In your dispute, explain the situation – the length of time you’ve been waiting since the package was cleared by customs – and ask for assistance.

Please remember to always keep an eye on the tracking information provided and communicate with all relevant parties, including the seller and the courier service.

Should you have any further questions or concerns, please don’t hesitate to contact us.

Best regards,


AliExpress Specialist

App phone number: +31 10 200 6666

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