Where is my AliExpress package? Step-by-step guide
Have you ordered something on AliExpress and it seems like your package has vanished? Don’t worry – this happens more often than you think. Tracking information can be confusing or stop updating entirely. In this blog, I explain step-by-step how to track your package, what the tracking statuses mean, and what to do if delivery takes too long.
🧭 How to track your order
Once your order is shipped, a tracking number will appear. Here’s how to use it:
- Log into your AliExpress account
- Go to My Orders
- Click View Order
- Click View Logistics Information
- Copy the tracking number and paste it into a site like 17track.net or parcelsapp.com for more details
Sometimes AliExpress shows less detail than external tracking sites. So it’s worth checking both.
📦 Common tracking statuses explained
- Shipment received / accepted by carrier
The package has been accepted by the shipping company but hasn’t departed yet. - Departed country of origin
The package has left China and is en route to Europe. - Arrived at destination country
The package has reached the Netherlands but hasn’t been scanned by PostNL yet. - Customs clearance in progress
Your package is being processed at customs. This is normal, but it may take a few days. - Delivery failed
The delivery attempt failed. Check if you were home or if the package is at a pickup point.
❗ What if the status doesn’t update?
If there’s no update for several days, here are your options:
- Wait until the end of the protection period (usually 60 days)
- Contact the seller to ask for an update
- Open a dispute if the delivery time has passed
Important: open the dispute on time. Don’t wait until the protection period ends, or you might lose your refund rights.
🛑 What if your package was sent to Schiedam?
If you see “Schiedam” or a postal code like 7226 or 7096 in the tracking info, your package was likely returned to a PostNL return center. This can happen due to:
- Incorrect address
- Package not picked up in time
- Unpaid import taxes or customs fees
Read this blog to find out what to do next.
✅ Tips for your next order
- Choose shipping with tracking
- Double-check your address before placing the order
- Order from sellers rated 4.7 stars or higher
- Look for products labeled Free Return for easier returns
📣 Support VraagAlex
Do you often order on AliExpress? Support this site by ordering through my affiliate link. It costs you nothing extra, but helps me keep the content going:
👉 Click here to order through my link
🤔 Questions?
If you have any questions about your order or tracking, leave a comment or contact me at vraagalex.com/contact. I’m happy to help!
