AliExpress customer service can be reached via chat. There is also a phone number available on our contact page. Visit https://vandijl.ga/aliklant to directly access AliExpress customer service.
If you are unable to resolve your issue through customer service, you can also contact our chat, where we are happy to assist you in finding a solution.
To reach AliExpress customer service via chat, use the link below:
https://s.click.aliexpress.com/e/bEamu76 or, if you prefer to write it down, VanDijl.ga/aliklant.
Common Issues Related to AliExpress Customer Service
An Order Has Not Been Delivered Within the Expected Timeframe
Since products are shipped from China and must go through customs, delivery can take up to 60 days. Use this link https://s.click.aliexpress.com/e/iqj6yfm to access the page with your order summary, where you can track which products have arrived and which haven’t.
If a product has not yet arrived, follow these steps to resolve the issue:
- Go to https://s.click.aliexpress.com/e/mIE6eQb to log in to your AliExpress account.
- Visit https://s.click.aliexpress.com/e/i2zzrnI to verify your address and update it if necessary.
- Check your orders at https://s.click.aliexpress.com/e/iqj6yfm.
- Click “Open Dispute” next to the product you haven’t received.
- Select the items you haven’t received.
- Click “Open Dispute” and follow the additional steps.
The Product Has Arrived, But Parts Are Missing
Occasionally, a product might arrive incomplete. Fortunately, this doesn’t happen often. If it does, follow these steps:
- Log in to your account via https://s.click.aliexpress.com/e/mIE6eQb.
- Go to https://s.click.aliexpress.com/e/iqj6yfm to view your orders.
- Use the “Contact” link next to the product to reach out to the seller. They can send you the missing parts.
PostNL Returned My AliExpress Order!
You can track your order using the link https://s.click.aliexpress.com/e/iqj6yfm. Unfortunately, PostNL sometimes fails to notify customers when a package is available at a pick-up point. If the status shows “delivered,” but you haven’t received the package, contact PostNL.
Sometimes, delivery fails due to an incorrect address. Verify and update your address using this link https://s.click.aliexpress.com/e/i2zzrnI.
My Question Isn’t Listed Here!
If you have another question, leave a comment below this post, and we’ll do our best to help you. You can also place orders through VRLX.ga/ali. We receive a small commission for these orders, which helps us maintain the site.
On VraagAlex.com, you can submit your complaint. The site also provides instructions for resolving common issues. If you’re unable to resolve the problem yourself, there’s a Dutch-language helpline available to assist you.
What’s the Best Way to Contact AliExpress?
The easiest way is to use the chat on the AliExpress website. You’ll initially interact with an automated system, but you can eventually be connected to a human agent.
While it’s possible to call customer service, it’s often not practical, as you’ll need to call China, which can be quite challenging.
