We receive many questions daily from people looking for help with their AliExpress orders or other online shops. Thanks to new technology, we can now assist much faster and more effectively. Through the live chat function from Tawk.to, we are ready to answer your questions, and we also use smart AI tools to provide the right information as quickly as possible.
Want to add a free chat tool to your own website too? You can start using Tawk.to for free via this link: https://www.tawk.to/?pid=g5vsq6d
Alexander van Dijl remains actively involved. When an answer is not clear or complete, he personally adjusts it. Although much of the support is automated, human oversight remains an essential part of our service.
You can now also reach us via WhatsApp. Thanks to AI, you will get a reply almost instantly. The system will help you quickly, and Alexander is always monitoring and improving where needed. Send us a message now using this link: https://web.whatsapp.com/send?phone=+31102006666…
It’s important to note that we are not the official customer service for AliExpress or any other shop. This platform was created in response to the huge number of questions we used to receive on the old VraagAlex website. People asked us about deliveries, returns, and problems with online purchases. That’s why we launched this new service to help you as best we can. You can support our work via a donation at https://alexandervandijl.nl/doneer
We notice that the combination of live support, smart AI, and personal involvement is highly appreciated. People feel heard, helped, and get fast answers — without having to wait endlessly on the phone or fill in long forms.
Our AI is trained on thousands of previous questions and answers, which allows it to provide a helpful response in just seconds. Still, we understand that every situation is different. That’s why we always provide room for personal support, especially if your question is more complex.
Do you have a question about a product, an order you’ve placed, or are you unsure what to do next? Just use our chat. No need to create an account or fill out forms. Just ask, and we’ll help you.
And don’t forget: this entire service was created thanks to people like you who trusted us with their questions. We hope it helps you too. If you appreciate our help, leave a comment or support us at https://alexandervandijl.nl/doneer
We are here for you. Live. Right now. Through Tawk.to and also via WhatsApp. Fast, clear, and with care.
