Have you been notified that your package was returned to Scheidam upon your return from travel? It’s understandable that this situation could cause considerable inconvenience. Below, we explain what you can do if you find yourself in this situation.
Packages and Returns
If you are not present to receive your package and it gets sent back to a depot like the one in Scheidam, there are several important points to consider:
- Return to Sender: Typically, if a package cannot be delivered and is not picked up, it will eventually be returned to the sender. This is standard procedure for most postal services, including PostNL.
- No Reshipping: Unfortunately, this also means that the package cannot be sent back to your home address from the depot. It must first go back to the sender. The sender may then decide to send it to you again, possibly at additional shipping costs.
What Can You Do?
Here are some steps you might consider:
- Contact the Seller: The best course of action is to directly contact the seller via the platform where you purchased the product, such as AliExpress. Inform them about the situation and ask if they are willing to resend the product once they receive it back.
- Check the Return Policy: Carefully review the seller’s return policy on AliExpress. Some sellers offer the option to resend the product if it has not been picked up, though there may be additional costs involved.
Conclusion
It’s frustrating when a package is returned, but by effectively communicating with the seller and exploring your options, you can often still receive your product.
For more information on returns and orders, please visit our contact page and order page.
