We often receive messages from people who ordered something on AliExpress and never received their package. That’s what happened to Suk829, who placed an order on February 19, 2024, and still hasn’t received anything. Frustrating, right? So what can you do?
First of all, it’s important to understand that without a tracking number, we can’t help you. We know that sounds harsh, but without that number, we can’t check whether the package was shipped or where it is now.
If you’d like us to help (whether through WhatsApp, email, or this site), make sure to provide your tracking number and postal code. Without these details, there’s nothing we can verify. Here’s how to find your tracking number:
- Log into your AliExpress account
- Go to “My Orders”
- Click on the relevant order
- Click on “Track”
- Your tracking number should appear on the page
Once you have it, use websites like 17track.net or parcelsapp.com to follow your package. Sometimes it’s at customs, a pickup point, or even already returned to the seller in China.
What if the package never arrives?
Then you need to open a dispute on AliExpress. Don’t wait too long — if you do, AliExpress will automatically close the order, and it will be difficult to get a refund.
🛑 Always order through VraagAlex.com/bestel
That way you’ll get helpful info and support our free service. ❤️
📦 In Suk829’s case, the order was only €3.69. A small amount, but we get dozens of messages like this every day. So here’s our advice:
✅ Always save your tracking number
✅ Check your order status regularly
✅ Open a dispute on time if needed
Are you having a similar issue? Leave a comment below or contact us. We’ll gladly assist — as long as we have enough information.
If you appreciate our help, you can support us with a donation:
👉 https://alexandervandijl.nl/doneer
Together we can make online shopping safer and more transparent for everyone!
