Hello,
Thank you for reaching out and I apologize for the delay you’re experiencing with your package. Shipping times can be unpredictable due to various factors such as customs clearance, carrier handling, and the distance between the seller and the buyer.
If your tracking information states that your package is with us, it might be held up at customs for inspection, or there might be issues with the delivery address. If this is the case, we recommend contacting the courier directly for further details.
In addition, you can open a dispute on the AliExpress platform if the delivery time has exceeded the time promised by the seller. To do this, go to “My Orders”, click on the relevant order, and select “Open Dispute”. Here, you can describe the issue and AliExpress will review the case and provide a resolution.
We understand how frustrating waiting for a package can be and we appreciate your patience in this matter. If you have further queries or need more assistance, please do not hesitate to contact us.
Best Regards,
Alexander
AliExpress Specialist
App phone number: +31 10 200 6666
