Questions about AliExpress,, and other Chinese websites? I’m here to help!

Questions about AliExpress, DealExtreme, Shein, MiniInTheBox, and other Chinese websites can’t yet be asked in English on these sites. That’s why I’ve found the solution! Now you can, right here via WhatsApp or chat!

Frequently Asked Questions:

How can I return items to AliExpress for free?

This message is so important that I think it belongs on the homepage! You can now return many products for free. This is done via DHL, not through a post office. Follow the exact steps to get your money back as quickly as possible.

You print a label yourself, which you get from AliExpress. Don’t get creative, don’t go to PostNL, it’s really free. After that, you can easily and quickly return your packages and often get your money back within two weeks!

If you still send via PostNL, there’s a chance you won’t get your money back or you’ll have to wait for months.

Why does this website exist?

My goal is to solve problems. My goal is to answer all your questions. In addition to my work as an AliExpress Specialist, I help many more people. For example, I help people as a budget trainer. I don’t ask for much money for that, so I have this website to make money. If you want to learn how to handle money smarter, visit

When I decided to sell an earlier company and website and start working as a budget trainer, I had no idea how I could make a living from it. With AliExpress Netherlands, I earn a percentage of what you buy after visiting this website. This way, you help me keep this site alive so I can continue to help you with tips and advice on AliExpress purchases.

Furthermore, during weekdays I am a staff member at the Scientology Church in Amsterdam. There I help people to really move forward in life.

Can I get free help?

Yes, you can get free help. What I do is help you help yourself. That is, I give you the exact steps to solve problems yourself, which is free.

Of course, I can also help with things that actually require action. That help is not free. Just contact me to discuss the possibilities.

How can I best place an order with AliExpress?

Want to place an order right away? Click here!

The purpose of this page is to guide you through the steps I take to guide you optimally. I will also ask you to give me an idea of what you are looking for, want, and expect. This way, I can possibly answer your AliExpress questions in advance and therefore help you faster.

Will you help? Fill in the survey!

To inspire you, I have made a small selection of popular products. Do you have something you would like to add? Feel free to contact me.

As for the problems, we also solve them here with you. Starting with the address. It often happens that an address is not, or not completely filled in, causing orders not to arrive. That changes now! If you go to you can adjust your address. Have you placed an order, try to cancel it. If cancellation is no longer possible, read this blog to hopefully still receive the package.

Answer to AliExpress questions about a bad buy?

AliExpress questions

A deal is a deal, but if you are not satisfied, something may be possible. First, you naturally contact the seller. They can explain how the problem can be solved.

If you can’t work it out with the seller, no problem! Then there is always the possibility to open a dispute (geschil). Need help? Feel free to contact via chat or WhatsApp.

How can I track my order?

Another question I get daily is about tracking orders.

If you have placed an order, you can easily and directly track your order via With the tracking number, you go to the website, where you can enter the number.

You will then immediately see where the package is, as long as PostNL already has it. If that is not the case, you will have to wait a little longer. Want to know more? Just contact via WhatsApp or chat.

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