If you’ve ever tried to reach AliExpress for help, you know it can sometimes be a challenge. But there’s good news: AliExpress is now reachable directly by SMS!
That’s right — no need to go through complicated web forms or wait endlessly in chat queues. You can simply send a text message with your question to the official SMS support number:
📱 +1 978 678 8148
This number is based in the United States and works exclusively for SMS. Calls are not supported — only text messages.
Why is this important?
- Quick and easy: Just send a text and get a response without logging in.
- Direct access: No third-party apps required.
- Convenient: Perfect if you don’t have time to sit in a live chat.
How to use AliExpress SMS support
- Open the messaging app on your phone.
- Type your question or issue (for example: “Where is my order?”).
- Send it to +1 978 678 8148.
- Wait for a reply directly by SMS.
⚠️ Remember: This service is SMS only. If you try calling the number, it won’t work.
Final tip
Make sure to include your order number when contacting AliExpress via SMS. This helps the support team assist you faster and more accurately.
👉 Have you tried contacting AliExpress through SMS already? Share your experience in the comments!
