Ye-commerce is not a website! What to do if you want to return an item

Geplaatst door Alexander van Dijl op in AliExpress
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More and more people are receiving packages with “Ye-commerce” listed as the sender. This often causes confusion, especially when something is wrong with the product or if a return is needed. In this blog, we explain what Ye-commerce actually is — and more importantly, what to do if you want to return an item or get a refund.

What is Ye-commerce?

Let’s be clear: Ye-commerce is not a website. You cannot place orders there. It is not a webshop, and you did not purchase anything from them. Ye-commerce is a logistics company — a shipping partner used by other sellers and stores, for example on platforms like AliExpress.

If you receive a package with “Ye-commerce” as the sender, it simply means they shipped the product to you on behalf of another seller. It’s just like PostNL or DHL: they deliver your parcel, but they are not the place where you made your purchase.

Real-life example

Angela sent us a message:

“Hello, I ordered a swimsuit and I’d like to return it. How do I do that? And how do I get my money back?”

We asked her where she had placed the order. Her response:

“Ye-commerce.”

This is a common mistake. Angela assumed she bought from Ye-commerce, but they were just the shipper. In fact, she had placed the order on AliExpress. In that case, you need to contact the seller through your AliExpress account to request a return or refund.

What should you do?

  1. Check where you placed your order
    Look through your emails or log in to the website where you made the purchase. That’s where you need to go to arrange a return or ask for support.
  2. Contact the seller
    You do this via the platform you purchased from. If it was AliExpress, log in, find your order, and click “Contact seller” or “Open dispute.”
  3. Don’t expect help from Ye-commerce
    Since Ye-commerce is not a store, they cannot help with returns, refunds, or complaints. They only handle the shipment.
  4. Ask for help if you’re unsure
    If you’re not sure where you ordered or can’t get in touch with the seller — no worries! We’re here to help.

Help in your language

Whether you speak English, Dutch, Spanish, Turkish, or another language — you can always reach us through:

We respond in your language, so you’ll quickly know what steps to take. Every day we help people across Europe (and beyond) who are struggling with returns, unreachable sellers, or product issues.

Frequently asked questions

Can I return the package to the address on the label (like Ye-commerce)?
No. In 9 out of 10 cases, this is not a return address. Your package may get lost or rejected. Always use the return address provided by the seller.

What if the seller doesn’t reply?
If you ordered through AliExpress, you can open a dispute within 15 days of delivery. AliExpress will mediate. If you paid with a credit card or PayPal, you may also be able to file a claim through them.

Can I exchange the item or request another size?
This should always be arranged directly with the seller on the platform where you made your purchase.

Final thoughts

Don’t be misled by names like “Ye-commerce” on a package label. Always check where you actually made the purchase and reach out to the correct seller. And if you need help — we’re here for you!

We’re here to help — in your language!

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