Have you ever ordered something from AliExpress, only to find that the tracking information says it has been delivered, but you haven’t received anything? This can be a frustrating experience. Here are some steps to help you track down your package and resolve the issue.
Check the Delivery Status
The first thing you should do is verify the delivery status on the AliExpress website. Sometimes, the delivery information may be inaccurate, or there could be delays with the courier service.
Verify Your Address Details
It’s possible that there was an error when entering your address details. Make sure your address is correctly entered. In your case, it seems your city was entered as “Other” instead of “Vlaardingen.” This mistake can cause your package to be delivered to the wrong location. For future orders, if you can’t enter your city name, select “Other” for the province and manually enter the city name.
Contact the Courier Service
If the above steps do not help, contact the courier service, such as PostNL, to ask where your package was delivered. Provide them with all the necessary information, including your tracking number and address.
Reach Out to the Seller
If the courier service is unable to assist you, contact the seller on AliExpress. Explain the situation and ask them for a solution. Clearly state that you have not received the package even though it shows as delivered.
Request a Refund or Replacement
If you still can’t locate your package, request a refund or ask the seller to resend the product. AliExpress often offers buyer protection, so you can open a dispute if the seller is not cooperative.
Preventive Tips for Future Orders
- Check Your Address: Always ensure you enter the correct address when placing an order.
- Choose a Reliable Seller: Look at the reviews and feedback from other customers before making a purchase.
- Opt for Insured Shipping: Consider paying for an insured shipping option to protect yourself against loss or theft.
If you continue to have issues or have further questions, feel free to contact me via the contact page. For more information on ordering from AliExpress, visit VraagAlex.
Feel free to leave any questions or comments below. I’m here to help!
