As a specialist in Chinese webshops like AliExpress, I understand that sometimes a package may not reach its intended destination. This can be very frustrating, especially when the track & trace indicates that the package has already been delivered. Below, I provide some steps and tips to help resolve this issue.
Problem Description
A customer recently contacted us with the following situation:
- The package was shipped, and according to PostNL track & trace, it has been delivered.
- However, the package did not arrive at the customer’s address.
- Upon inquiry at a nearby PostNL point, it was found that the package was scanned but registered under someone else’s name.
What Can You Do?
- Check the Track & Trace Information: Make sure to carefully check all the details of the track & trace. Sometimes, a small mistake in addressing can lead to confusion.
- Visit the PostNL Point Again: If your package was delivered to a PostNL point, take your identification and any order details with you. Explain the situation and ask if they can check again.
- Contact AliExpress Customer Service: Log in to your AliExpress account and open a dispute for the specific product. Clearly state that the package has been marked as delivered by PostNL but has not reached you.
- Contact the Seller: Sometimes the seller can provide more information or take additional steps to resolve the issue.
- Use the Services of VraagAlex: If you can’t find a solution, contact us via vraagalex.com/contact. We are happy to assist you in finding a resolution.
Important Information
- Price and Costs: It’s important to know that the price of the product includes VAT, and there are no additional costs involved. All costs are included in the package receipt, so there are no customs or other unexpected fees.
- Dispute on AliExpress: If the seller does not respond or provide a solution, you can always open a dispute through AliExpress. This ensures that your issue is officially addressed by AliExpress itself.
Your Experiences and Questions
We encourage you to share your experiences and questions with us in the comments below. Your feedback is valuable and helps us better advise and support others. For direct assistance, you can always visit vraagalex.com/contact.
Conclusion
Although it is inconvenient when a package does not arrive as expected, there are several steps you can take to resolve the issue. From contacting PostNL and AliExpress to opening a dispute and using the support from VraagAlex, we are here to help ensure that your order reaches you.
Do you have any other questions or want to order more products? Visit vraagalex.com/bestel for more information and great deals.
We hope these tips help you, and that you can soon enjoy your order!
