When Dutch consumers order from the colossal Chinese platform AliExpress, they might be surprised by the level of service, which can significantly differ from typical Dutch customer service standards. Today, we will share essential insights into what you can expect from AliExpress in the Netherlands and how to effectively seek assistance despite the challenges.
Expectations from Customer Service at AliExpress Netherlands
Unlike many local online stores, AliExpress does not offer standard Dutch-speaking service. Communications are usually conducted in English through the website’s customer service. This language barrier can be an obstacle for those who do not speak English. Additionally, the lack of a standard return policy, as is customary in the Netherlands, might come as a surprise.
How to Contact AliExpress Netherlands?
Despite these challenges, there is a way to reach out to AliExpress. You can visit the website AliExpress.com or directly link to the customer service through this link. In our latest tip of the day video, we extensively explain how to approach AliExpress Netherlands and what actions you can take to hopefully receive the service you expect.
Sharing Experiences with AliExpress Netherlands
We encourage everyone to share their experiences under this blog. Whether you are satisfied with your purchase or disappointed with the service, your feedback is valuable. It not only helps other consumers make informed decisions but also enables us to assist you in resolving any issues.
About the Products and Additional Costs
Products from AliExpress are often cheaper than comparable items in Dutch stores, but the quality can vary. An important point to note is that products above €25 may be subject to import duties and VAT. This could mean that upon receipt of the package, you might have to pay up to €15 in import duties and an additional 21% VAT on the value of the package.
Delivery Times and Decision Making
Delivery times at AliExpress can range from a few days to up to 60 days. This extended waiting period can be a significant factor in your decision to place an order or not.
Conclusion
While shopping at AliExpress in the Netherlands can have its challenges, the platform still offers attractive prices and an extensive range of products. Being well-informed about potential additional costs and customer service expectations before making a purchase is crucial. For safe ordering and more information, visit VraagAlex.com where you can find reliable support and advice.
