Have you ever ordered from a webshop that looks like it’s based in your country, with a local domain and perfectly written native-language text? Chances are you thought: “This feels reliable.” But when you want to return the product, you suddenly discover you need to send it to Italy, Spain, or even China — with extremely high shipping costs as a result.
This is a common issue with dropshippers who present themselves as local stores but actually ship orders directly from abroad. The products may be sold via a seemingly local website, but the return address tells the real story: it’s an international shipment.
Why does this happen?
Many of these shops use dropshipping: they hold no inventory but place your order with a wholesaler or manufacturer (often in China) only after you’ve paid. You think you’re buying from a trusted local store, but the product is only purchased after your payment — and shipped from a different continent.
Return costs as a hidden trap
Let’s say you want to return a product because you don’t like it or it arrived damaged. Most people expect a return address within their country. But in reality, the only return option is to ship it abroad. Sending a package to Italy or China can easily cost between €12 and €35, depending on weight and size.
Some shops don’t offer returns at all or charge extra administrative fees on top of shipping costs. This makes returns so unattractive that many customers simply keep the product — even if they’re unhappy with it.
How can you protect yourself?
- Always check the return policy in advance. Specifically look for the return address. If it’s not listed, that’s a red flag.
- Read reviews from other customers. Complaints about high return costs are often found in reviews.
- Pay attention to the language and payment options. A store that only accepts credit cards and shows no registration number is often suspicious.
- Buy from trusted platforms. Websites like AliExpress, Amazon or eBay have clear terms and usually buyer protection.
What can you do if something goes wrong?
If you live in the EU, you have a legal right to a 14-day withdrawal period for online purchases. But foreign dropshippers often ignore or fail to mention this. We advise always stating your return request in writing (via email) and asking for confirmation. If you get no response, contact your payment provider to start a dispute process.
Conclusion
Be cautious with webshops that look “local” but don’t clearly state their origin or return process. A cheap deal can quickly become an expensive mistake if you need to return it. Always double-check before clicking “Order”.
Have you experienced issues with dropshippers and costly returns? Share your story in the comments below — your experience might help others!
