Greetings,
Have you recently placed an order on AliExpress and encountered delivery problems? If so, you’re not alone. A common issue some customers face is receiving only a portion of their order, as was the case recently when a customer reported that only one out of three ordered items arrived, with the others presumably lost or misplaced during shipping.
If you find yourself in a similar situation, here’s what you need to do:
- Contact AliExpress Directly: It’s important to understand that individual sellers and not external agents manage returns and unresolved deliveries on AliExpress. If items from your order are missing, AliExpress customer service is your go-to resource. They can initiate investigations with the courier (in this case, PostNL) and provide updates or solutions based on the findings.
- Provide Necessary Information: When reaching out, be prepared to provide all relevant information which could include order numbers, tracking codes, and a description of the issue. For the recent inquiry, the customer provided two tracking numbers: CK117166815NL and CK117133692NL. Such details are crucial for swiftly resolving delivery issues.
- Follow Up Regularly: Keep in touch with AliExpress until your issue is resolved. Persistence is key in situations where shipments are delayed or lost.
Visit our Contact Page for further assistance or queries related to orders from AliExpress or any other online store. Also, you can make secure purchases using our recommended links by visiting our Order Page.
Remember, I am here to help guide you through these types of situations, providing advice and support where possible. However, the responsibility for resolving shipping and delivery issues lies with AliExpress and their associated sellers.
For those who prefer direct communication, you can always reach out via WhatsApp or email, ensuring a more immediate response to your urgent concerns.
Thank you for your understanding and patience as you navigate these challenges. I hope your issues are resolved promptly, and your shopping experience improves moving forward.
