Hello everyone, this is Alexander. Today, I’m addressing a concern that many shoppers face when ordering from AliExpress, especially when it comes to deliveries in the Netherlands.
One of our readers, let’s call him Abdulkadir from Rotterdam, reached out with a common problem. He ordered from AliExpress and it’s been about a month without receiving his order. The order is with PostNL, but there seems to be a delay in delivery, despite receiving daily emails from PostNL promising the delivery.
Here’s what you can do in such situations:
- Check the Tracking Information: First, always keep an eye on the tracking information provided by AliExpress. This will give you some insight into where your package might be.
- Contact PostNL: Since the package is with PostNL, contact their customer service. They should provide information on why there’s a delay and when you can expect your package.
- Reach Out to AliExpress Support: If PostNL is unable to resolve your issue, contact AliExpress customer support. They can intervene and provide additional assistance or information.
- Be Patient and Persistent: Unfortunately, delays can happen, especially with international shipping. Stay persistent in your communication with both PostNL and AliExpress.
- Document All Communications: Keep a record of all emails and messages you receive from PostNL and AliExpress. This can be helpful if you need to escalate the issue.
Abdulkadir, I hope this guide helps you in receiving your order. And to all my readers, remember, for your next AliExpress purchase, use vraagalex.com/bestel to support me. If you have any more questions or need assistance, feel free to reach out through vraagalex.com/contact.
