Dear Mariana,
Thank you for reaching out with your concern. It’s undoubtedly frustrating to deal with such a situation, especially when it’s been going on for several months. Here’s a step-by-step guide to help you resolve the issue:
1. Contact AliExpress Customer Service
If the seller is not responding, your next step should be to contact AliExpress customer service. You can do this by going to the “Help Center” on the AliExpress website and using the live chat feature. Explain your situation clearly, and provide the order number and tracking information (CH153163269NL) as evidence.
2. Open a Dispute
If you haven’t done so already, you can open a dispute on AliExpress. Go to “My Orders,” find the order in question, and click on “Open Dispute.” Provide all necessary details and evidence, including any communication between you and the seller and the duty letter from bpost.
3. Use Alternative Communication Channels
If the seller has other contact details or social media profiles, consider reaching out through those channels to get a response.
4. Document All Communication
Ensure you have all your communication with the seller documented. This includes messages, emails, and any other written communication. This will be crucial in supporting your case.
5. Consider Legal Advice (if necessary)
If all else fails and you feel that you’re entitled to a resolution, consider seeking legal advice in your jurisdiction.
Conclusion
It’s unfortunate when situations like this occur, and it can be a challenging process to navigate. Following the steps above should provide a clear path to resolution. If you require further assistance, please feel free to reply or send a WhatsApp message to 010 200 6666.
If you found this information helpful, please like and share this blog post so that others in a similar situation can benefit.
Best regards, and I hope your issue gets resolved soon.
