Shopping on AliExpress can be a convenient way to find great deals on various products. However, it can be frustrating when your eagerly awaited parcel arrives damaged. If you find yourself in this situation, here’s what you should do.
Step 1: Inspect the Parcel and Document the Damage
As soon as you notice the damage, take clear pictures of the parcel and the damaged product. Make sure to capture the condition of the outer packaging as well as the product itself. These photos will serve as evidence when you contact the seller or file a claim.
Step 2: Contact the Seller Directly
The first thing you need to do is contact the seller through the AliExpress platform. Explain the situation, attach the photos you took, and ask for a resolution. Most sellers will either offer a partial refund, a full refund, or send a replacement product.
Step 3: Requesting a Certificate of Damage
Sometimes, sellers may ask for a certificate of damage issued by the delivery company. It’s important to understand that AliExpress itself or any other intermediary service does not provide such certificates. If your seller requests this document, kindly inform them that you have already provided the necessary evidence (photos) and request a resolution based on this information.
Step 4: Open a Dispute if Necessary
If you’re unable to reach an agreement with the seller, or if they insist on an impossible request like obtaining a certificate of damage, you should open a dispute. AliExpress provides a buyer protection service where you can state your case and provide your evidence. They will mediate the issue and provide a solution, usually within 15 days.
Step 5: Stay Patient and Persistent
Keep in mind that resolving issues like these can take some time, especially when dealing with international sellers. Always communicate politely and be persistent in your follow-up.
Need Further Assistance?
If you have additional questions or if the issue is not resolved, feel free to reach out to me via the contact page. I’m here to help and guide you through the process. For safe and reliable shopping tips, visit https://vraagalex.com/bestel.
This website is an extension of the previous https://bellen.vraagalex.com, where I used to help people connect with otherwise unreachable companies. To keep this service running, you can make a donation via https://bellen.vraagalex.com/doneer.
Feel free to leave your questions or experiences in the comments below. Together, we can help others navigate similar situations!
Alexander
AliExpress Specialist
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